Connect with:
Wednesday, December 12, 2018
HomeAlaska NewsAPI safety report: Staff so fearful they don’t respond to ‘codes’

API safety report: Staff so fearful they don’t respond to ‘codes’

PROTOCOLS LEAVE PATIENTS RUNNING THE ASYLUM?

A report made public this week reveals that the staff of Alaska Psychiatric Institute feel that protocols used to control violent patients are prioritizing the patients’ safety over the safety of staff. At times, they just avoid responding to “codes,” which are intercom announcements that extra hands are needed to control a violent patient.

In the 2017 Department of Health and Human Services Annual Report, however, there’s barely a mention of API. It doesn’t even show up as a division on the department’s organizational chart (Page 22).

Where it is mentioned, it’s one sentence about a remodeling project that was planned for 2018.

Some of the problems identified by the report prepared by attorney Bill Evans points to a cultural divide between those on API staff who want to more liberally use physical restraints on and seclusion of violent patients, and those who are trying to make the facility comply with regulations of the Centers for Medicare and Medicaid Services.

Staff said they feel the Quality Improvement workers are making their work harder and creating hesitancy in their decision-making, which leads to dangerous situations.

“A large segment of the staff believe that Quality Improvement [personnel] and the administration are being overly zealous in protecting patients and thereby reducing the staff’s ability to maintain safe control of the units. The divide between patient safety and staff safety is much broader than API. Many mental health professionals believe that a reduced use of restraints and seclusion results in less incidents of injuries to staff. A large section of the staff, however, are not convinced of this somewhat counterintuitive theory and believe that not intervening promptly and consistently increases the danger both to staff and to other patients,” Evans wrote.

That doesn’t mean staff who argue in favor of more aggressive use of restraints and seclusion are advocating for abuse of patients, he noted. They just have a very different philosophy about what works with the people that are being admitted to API.

“All appear to be committed to the safety and well-being of the patient,” he wrote.

The report came about because of complaints from the staff of API about an unsafe work environment, and a very public protest earlier this year, when workers picketed the facility. Evans tried to determine if safety is indeed a problem and if employees fear retaliation from supervisors for reporting unsafe conditions. The answer was yes and yes.

“The fundamental cultural divide existing at API cannot be overstated as it permeates nearly all aspects of the workplace,” Evans wrote. “At present the staff expresses tremendous anxiety about utilizing any force in any situation involving a patient as they are fearful that their interaction will be scrutinized by Ql based on video evidence and they will be disciplined or possibly terminated.

“This hesitancy and uncertainty, in and of itself, contributes to an actual safety concern as hesitation to act promptly could result in the escalation of a situation into a much graver and more violent situation. This also leads to an increased perception of danger because staff members are uncertain as to whether other staff members can be counted on to react in a crisis. The nature of this divide is further evidenced by the recent email messages sent by the Safety Officer to many public figures claiming that a culture of ‘patient abuse’ exists at API and that his calls to address it have gone unheeded.”

As an acute care psychiatric hospital, API is always going to have safety issues, Evans wrote. He said that inefficient scheduling of workers created periods when there were not enough staff to provide a safe facility, and other times when there was an overabundance of staff.

Changes to the patient population is also a factor. The staff reports they perceive that the overall patient violence seems to be on the rise, which Evans said is consistent with information nationwide.

Evans said a significant number of staff members he interviewed complained that patients who engage in physical assaults on staff are not punished either in the facility or by law enforcement.

Because the hospital attempts to protect its provider/patient relationship with patients, it does not assist employees who wish to pursue criminal charges against assaultive patients.

This hands-off policy is often interpreted by staff as being unsupportive of them as victims of assault.

Staff members also reported that the Anchorage Police Department is reluctant to arrest a patient at API, creating a sense among staff that the patients are allowed to assault them without consequence.

The facility uses a protocol called NAPPI, or Non-Abusive Psychological and Physical lntervention, for handling escalating situations. But many staff members Evans interviewed said that NAPPI is not adequate for calming violent patients. Yet, if a staff member is found to not be implementing the protocol correctly, they fear disciplinary action. NAPPI requires a significant amount of training to be implemented successfully.

“This increases the chilling effect whereby a number of staff are simply avoiding, if at all possible, responding to codes and similar situations,” Evans wrote.

After staff safety concerns, the next most relevant concern was a perception of favoritism shown by the nursing administration, including the widespread view by staff that some employees are “favored” by the nursing administration and are thus granted better treatment and more favorable assignments, while others are disfavored and are denied promotions, transfers, and other favorable treatment.

A number of employees told Evans that favoritism was a key reason why a number of employees have left their jobs at API and why a number of those who were interviewed are considering resigning.

The report was addressed to Attorney General Jahna Lindemuth. At a news conference on Wednesday, Commissioner Valerie Davidson of the Department of Health and Human Services, acknowledged that the work environment is unsafe at API, and that measures are underway to address the concerns.

“No employee should feel unsafe when they go to work, and clearly the report indicates we do have an unsafe work environment,” Davidson said.  “We want to know the truth even if it’s hard truth, and maybe it’s more important to hear the truth when it’s hard because we don’t have a baseline from which to begin.”

Read the entire report here:

API+Public+Report+FINAL

Donations Welcome
Written by

Suzanne Downing had careers in business and journalism before serving as the Director of Faith and Community-based Initiatives for Florida Gov. Jeb Bush and returning to Alaska to serve as speechwriter for Gov. Sean Parnell. Born on the Oregon coast, she moved to Alaska in 1969.

Latest comments

  • I have absolutely no confidence in the commissioner of this department. There is no discernible work ethic and no regard for taxpayers’ money. If the entire department was shipped to another state, or even better, to China, we Alaskans would be all the better for it. Where was she when Medicaid recently chartered a Beaver to fly building materials?

  • The Department of Health and So-Called Services is where competence goes to die and was that way when I came to work for the State and remained that way throughout my career. I have no reason to believe it has changed since I retired. I quickly came to the conclusion that nobody with a social “sciences” background should be put in charge of anything and the “therapy culture” is pervasive in everything the department does. It doesn’t matter if John doesn’t know the difference between therapy and sex with a person over whom he has custodial authority because John is a “good person.” So long as you’re a good person interacting peaceably with the other good people in the herd you can do no wrong, but if you ever lose your good person status, the herd will destroy you.

    I did my best to avoid handling any of their issues; their long-time head of HR was a waste of oxygen and their long-time labor relations person dived over to DHSS one step ahead of being fired from Admin labor relations for the first of many sexual harassment incidents. If you had the misfortune of having to take one of their cases to arbitration you knew that they knew something, something important, that they weren’t telling you. Their current head of HR is an Admin labor relations alumna and competent, but she is one person against a culture of sloth, wastefulness, secrecy, and enabling.

    When this story first came out I was a bit dubious because the Legislature was in session and the union loves to throw out stories of frightened and injured employees due to short staffing, but sometimes the stories are even true. We demanded and got some concessions from ASEA on the guaranteed workweek with two consecutive days off for 24/7 operations; it is almost impossible to schedule a 24/7 operation on a 37.5 hour, five and two schedule, so they can or at least could when I left have 40 hour weeks with no guarantee of consecutive days off. I suspect if you scratch this far enough you’ll just find the usual incompetence and I have no trouble believing the allegations of favoritism; that’s in the DNA of the DHSS. I’ve long joked with my Republican politician friends that a Republican could always get the support of the cops, the COs, and other employees with law enforcement or custodial authority by making them a simple promise that s/he wouldn’t put a social worker or academic in charge of them.

  • Putting Duane Mayes in charge means heads will roll but the wrong ones. With a deceptively mild manner, he has had years running Senior & Disabilities Services, discriminating against the staff who whistle-blow with firing, accepting sub-standard and abusive oversight of staff by simply referring the complaints back to those very same abusers, and acting without investigating whether there is truth to the complaints. The best little bureaucrats ruling with iron fists and those intimidated or condoning subordinates who keep quiet remain. DSDS may have a chance to change its culture now but Good luck API staff.

  • Channel 2 states the three executives resigned. Why the difference between MRA’s and Ch. 2’s, fired / resigned, stories?

    • Just semantics. If you’re at the top of the food chain, unless you’ve really screwed the pooch, you’re normally given the opportunity to resign to spend more time with your family rather than being unceremoniously fired.