AT%T internet and phone service is down in Juneau and across Southeast Alaska, due to a damaged undersea cable that sources say is near Whittier.
“Customers in the Juneau area may be experiencing service disruptions due to damage to an undersea cable operated by another provider,” said s a statement from AT&T. The other provider is Alaska Communications Services and that company said the problem started on Thursday night.
At 8:20 a.m., Alaska Communications wrote that a team worked through the night on the network issues impacting Southeast Alaska.
“We have technical teams dispatched to multiple locations to troubleshoot. This is our top priority and we’ll share an update as soon as we have more information,” ACS said.
At 12:30 p.m., the company confirmed the subsea cable damage: “We are dispatching a repair ship. We do not yet have an estimated time for restoral. We are also working to find alternate ways to restore connectivity in Juneau. This is our top priority and we deeply apologize for the inconvenience. We know how important staying connected is to you and we will not rest until this is fixed. We will continue to share updates as we have more information.”
At the Alaska Capitol, all internet and cell phone service is affected and there is no access to the Basis legislation information site. Some employees of the building are working from home with the use of their home internet.
Yep time to move to the road system.
Working from home? Please.
So that is why I couldn’ access the ADFG website. Thank you for the info.
Simple Solution … StarLink (!!!)
Call Elon Musk, maybe he can help?
Two thoughts:
Are there any Russian or Chinese flagged / connected ships in the area? They have recently adopted the game of dragging anchors across known cable and pipeline runs, though not in US waters as yet.
Starlink remains the best alternative. Refurbished ground station runs around $400. Service starts at $120/month for a personal account. Cheers –